Frequently Asked Questions
Everything you need to know about bringing the beauty of Roger's Gardens home.
What is your shipping policy for live plants?
We take extreme care in packaging our live plants. Orders are processed Monday through Wednesday to ensure plants do not sit in transit over the weekend. We use specialized eco-friendly containers to keep root balls moist and foliage protected during delivery.
Do you offer a guarantee on your nursery stock?
Yes, we stand behind the quality of our products. Most of our outdoor perennials, shrubs, and trees come with a one-year limited warranty, provided they have been planted and cared for according to our provided guidelines.
Can I return home decor items if they don't fit my space?
Absolutely. If you are not completely satisfied with your home decor purchase, you can return the item in its original condition within 30 days of receipt for a full refund or exchange.
How do I track my order?
Once your order has been carefully packed and shipped, you will receive an email confirmation containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Do you provide gardening advice for the plants I purchase?
Our team of horticultural experts is here to help. Each plant comes with a detailed care card, and you can always reach out to our customer service team for specific advice on soil, lighting, and watering needs.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, and Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a seamless checkout experience.